Frequently asked questions

English

What lab certifications do your products have?


The material of AA99® Anti-viral Anti-bacterial Reusable Face Mask is manufactured in Japan and has passed the international ISO18184 epidemic virus test, JIS L1902 anti-bacterial effect test and correlating Hong Kong testing. AA99® Anti-viral Anti-bacterial Reusable Face Mask technology works by using a specially treated fabric coated in microneedles that are harmless to humans but pucture the outer cell wall of viruses and bacteria with 99% efficacy. Disposable, non woven (melt-blown) masks work by filtering contaminants based on particle size. These are two different sterilisation methods so cannot be compared. Find full test report HERE.




How many times can I reuse the mask? How do I clean it?


Your mask has been certified to maintain full effectiveness up to 50 washes under all environmental conditions. * Free download HERE for 50-times check table. AA99 Anti-viral Anti-bacterial Reusable Face Mask cleaning method; gently hand wash using warm water (approx. 40ºC) and a gentle detergent (handwash, shower gel, soap, etc will work), pat dry with a towel and hang to dry. Avoid using excessive force to avoid damaging your mask.




What kind of virus and bacteria can you block?


Certification testing does not currently include the COVID-19 influenza strain but the AA99® Anti-viral Anti-bacterial Reusable Face Mask is certified to be effective against other influenza strains, neutralising 99% of bacterial contaminants and 17 types of microorganisms including; Staphylococcus aureus, Salmonella, Moraxella, E. coli etc, under ISO18184 and JIS l1902 standard. Table of specification can be found HERE.




Are there different sizes?


AA99® Anti-viral Anti-bacterial Reusable Face Mask measures approximately 14 x 17cm and fit most adults in both genders. Baby and children's sizes are under development.




Is there a metal nose piece or other elements in the mask?


No, no additional elements are needed to prove efficacy using the AA99® Anti-virus Anti-bacterial Reusable Face Mask.




Is the mask breathable?


AA99® Anti-viral Anti-bacterial Reusable Face Mask is made from a soft, breathable fabric material. This is of course a personal opinion and may vary from person to person.




I don’t see any masks for sale on the MindBeauty app.


The MindBeauty bookings app is your perfect partner to find Hong Kong's best beauty and wellness venues. Please head to the MindBeauty Online Store under the "GIFT & SHOP" tab to purchase your AA99® products. We recommend downloading our app and signing up to our newsletter to stay up to date with all AA99® news.




How do you ship for local and international orders?


We will deliver your purchases via SF Express, CXC Express or our own drivers, whichever is fastest for local delivery. We ship internationally, for inernational shipment, please contact us for details.




Are your products PFE99% or BFE99% certified?


PFE99% and BFE99%testing is generally reserved for disposable masks standard. AA99® Anti-virus Anti-bacterial Reusable Face Mask is a reusable product so has been qualified for PM2.5, using patented technologies includind QAB technology, tested and proven under international standard ISO18184 epidemic virus test and JIS L1902 antibacterial effect test in both Japan and Hong Kong. It is certified effective at neutralising 99% of bacterial contaminants and 17 types of microorganisms including; Staphylococcus aureus, Salmonella, Moraxella, E. coli. Full test reports can be found here.




Does the mask still need to be cleaned after using the mask spray?


AA99® Antibacterial Antiviral Mask Spray helps to provide additional sterilisation and anti-viral, anti-bacterial and deodorant protection, for both disposable masks and the AA99® Anti-viral Anti-bacterial Reusable Face Mask. It is however still advised to properly wash your AA99® Anti-viral Anti-bacterial Reusable Face Mask at least once a day to to maintain optimal hygiene and protection.




Can AA99® Anti-viral Anti-bacterial Mask Spray be used with other masks?


Yes, AA99® Anti-viral Antibacterial Mask Spray is chemical free, alcohol free and non-toxic, safely and effectively isolating and neutralising viruses and bacteria on any mask surface. It can be used with any type of disposable mask to provide additional protection and deodorisation. The spray can be used on both the inside and outside of masks to deodorise and disinfect.




What is the difference between AA99® and ordinary cloth masks?


The difference between AA99® Anti-viral Anti-bacterial Reusable Face Mask and ordinary cloth masks is the "funtional material" it is made with. AA99® Anti-viral Anti-bacterial Reusable Face Mask is manufactured using a patented technology specially treated with a bed of microneedles that are harmless to humans but pucture the outer cell wall of viruses and bacteria with 99% efficacy. Disposable, non woven (melt-blown) masks work by filtering contaminants based on particle size. These are two different sterilisation methods, and thus cannot be compared.




What is the refund and exchange policy?


Please kindly be informed that for sanitary reasons and logistics, no exchange and/or refund can be made once the order/payment is confirmed.





中文

阻隔到咩野細菌病毒?


AA99® 「抗菌抗病毒可重用納米高效能口罩」布料原產地為日本,並通過國際ISO 18184 流行病毒檢測、JIS L1902抗菌效果測試及香港測試,經證實能有效隔絕99% 細菌病毒、流感、 肺炎克雷伯菌,17種微生物包括金黃葡萄球菌、沙門氏菌、 莫拉氏菌、O-0157 大腸菌等,而我們的詳細測試報告已上載於網頁及Facebook內供大家參考。




AA99®有什麼認證 (病菌病毒??) 又或者符合什麼國際標準?


AA99® 「抗菌抗病毒可重用納米高效能口罩」布料原產地為日本,並通過國際ISO 18184 流行病毒檢測、JIS L1902抗菌效果測試及香港測試,而詳細測試報告已上載於網頁及Facebook供大家參考。 納米高效能布口罩在布口罩塗層形成 納米針床,有效將病毒病菌外壁刺穿破壞,隔絕99% 流感及細菌病毒;而一次性不織布/熔噴布主要是以過病毒病菌 、微塵、花粉的大小為標準,不能相題並論。




如何清洗?可重用幾次?


經測試證實可重複清洗50次。( 免費下載50次記録表) 清洗方法: 暖水 (約40°C ) + 中性清潔劑 (洗手液、沐浴露、皂液等) )手洗,以按壓方式擠出水份,然後在陰涼處晾乾。 避免大力扭乾而破壞結構。包裝內會詳細說明清洗及晾乾方法。




有分size嗎?


口罩現貨發售尺寸大約為14x17cm;稍後會推出學童size。 由於AA99®全人手製作,所以不能確保尺寸百分百一樣,當中部份會有所偏差。




有冇鐵線位? 點放濾芯?


沒有鐵線位; 不用濾芯,口罩採用日本進口纖維加工布料並有特許專利技術;物料本身已有抗菌抗病毒 加工功能,毋需濾芯。




口罩透氣嗎?


基本上我們是採用透氣性高和舒適的布料,但始終是個人的感覺,因人而異,很難一概而論。




如何安排本地及海外送貨?


我地會用順豐速遞、CXC Express或本公司司機派送。請電郵 shop@mindbeautyhk.com之有關國際訂單。




有PFE99%及BFE99%嗎?


因PFE99%及BFE99%一般用作一次性的口罩的檢測上,我們並沒有就此而進行測試。 AA99®納米高效能布口罩獲得ISO18184(抗病毒)國際認可及日本JIS L1902(抗病菌),並引用AA99®獨家QAB納米針床技術, 能即時發揮到「隔絕」及「殺滅」接觸到口罩表層布面的細菌及流感病毒、有效率高逹99%。 AA99®納米高效能布口罩在口罩纖維塗層形成 納米針床有效並能瞬間將病毒病菌外壁刺穿破壞,隔絕99% 流感 及細菌病毒; 而BFE/ PFE / VFE 等用於一次性不織布/熔噴布物料的準則主要是以「過濾」病毒病菌 、微塵、花粉的大小為標準, 不能作相題並論。 image widget




入左MindBeauty app但唔見有口罩賣?


在app內登記完後可到以下網站購買: www.mindbeautyhk-store.com 建議下載MindBeauty App 登記成為會員以接收我們最新news。




噴了AA99®抑菌防毒口罩噴霧後,AA99®口罩是否不需要每日清洗?


AA99®抗菌抗病毒口罩噴霧劑可為「一次性口罩」及「普通布口罩」提供額外的滅菌和抗病毒,延長除臭保護。「AA99®抗病毒抗菌可重用口罩」本身具有抗菌抗病毒効能、但可作延長除臭保護。 建議每天至少一次正確清洗,以保持最佳的衛生和效果。




AA99®與普通布口罩有咩分別?


AA99®與普通布口罩的分別在於布料材質,AA99®是採⽤100%⽇本進⼝「 抗菌抗病毒纖維加⼯布料 (⽇本特許技術)」。可單獨使用、 無需濾芯 在布口罩塗層形成 納米針床,有效將病毒病菌外壁刺穿破壞,隔絕99% 流感 及細菌病毒,普通布口罩並沒有此功效。【AA99®抗菌抗病毒可重用納米高效能口罩】通過國際ISO 18184 流行病毒檢測、JIS L1902抗菌效果測試及香港測試,經證實能有效隔絕99.9%細菌病、流感。




AA99抑菌防毒口罩噴霧可配合其他口罩使用嗎?


可以。AA99®抑菌防毒口罩噴霧由無化學成分,無毒和無酒精成分製成,可有效隔離和中和任何口罩表面上的病毒和細菌。 它可以與任何類型的一次性口罩一起使用,以提供額外的保護和除臭。AA99®噴霧可用於面罩的內部和外部,以除臭和消毒。




可以退款或換貨嗎?


基於衛生理由及物流運作,所有訂單一經確認,不能退換或換貨。





Testimonials

Kiu said,  "I really like your mask, the package is very practical, I especially like it was sealed with a sticker which is very hygienic. The instruction attached inside was clear and clean, stating that the mask is ready to be used immediately. The material and design fit my face shape perfectly, it wraps me extremely comfortable."

MindBeauty Co Ltd | www.mindbeautyhk.com | Tel: +852 2989 6238 | E-mail: shop@mindbeautyhk.com

Address: Room 501, 5/F Singga Commercial Centre, 144-151 Connaught Road West, Hong Kong

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